So I was told they were a mercury warranty service repair center . I called and explained that I had bought the motor from bass pro shops but was told that since I live closer to them I could bring it to them . The guy I talked to told me basically because I didn’t purchase it from them they would service it at their convenience. And even when I made it next in line I would be bumped back if another person needed service who had purchased from them . Needless to say I took it to bass pro . I wouldn’t use their services if it was the last place on earth.
Great customer service. I'm new here but got off to a great start!
I was a customer for over 10 years and they terminated my pre-paid lease because I showed my boat to a potential buyer. The termination letter that I received states that I was warned several times but that is not true. I did not know that showing by boat to a potential buyer was prohibited and after I was told on 3/2/19 I did not do it again. (apparently the lease agreement states this but I did not know). Over the ten + years that I was a customer I had 2 incidents of damage that they caused and they took care of the damage. My boat was covered in bird feces many times while stored there and they would clean that if I asked them to. There are a few great people that work there…Brandon and the guy with the dark hair and beard are 2 of them…however they have a monopoly and the leadership acts like it. Expect for fees to rise over time and be careful with the service dept. I spent around $50k with them and I got blindsided with a termination letter and never felt appreciated as a customer.