I was a customer for over 10 years and they terminated my pre-paid lease because I showed my boat to a potential buyer. The termination letter that I received states that I was warned several times but that is not true. I did not know that showing by boat to a potential buyer was prohibited and after I was told on 3/2/19 I did not do it again. (apparently the lease agreement states this but I did not know). Over the ten + years that I was a customer I had 2 incidents of damage that they caused and they took care of the damage. My boat was covered in bird feces many times while stored there and they would clean that if I asked them to. There are a few great people that work there…Brandon and the guy with the dark hair and beard are 2 of them…however they have a monopoly and the leadership acts like it. Expect for fees to rise over time and be careful with the service dept. I spent around $50k with them and I got blindsided with a termination letter and never felt appreciated as a customer.
We purchased our boat brand new, stored it in the boatel and even found a buyer for it at Lynnhaven. They provided excellent customer service every step of the way in every single dept and aspect of the business. We will definitely use them again should we decide to purchase another boat someday. Great people and we thank you!
Parts counter staff is great